Free trial first
Customers will be encouraged to test HEGAY ONE before purchase so they can assess compatibility and workflow fit.
Digital software purchases
Final refund conditions for activated digital licences will be stated clearly at checkout and aligned with applicable consumer-protection requirements.
Duplicate or billing errors
Duplicate charges and verified billing errors will be handled through support.
Cloud services
Future cloud-service cancellation and refund rules may differ from perpetual desktop licence terms because infrastructure usage can be consumed immediately.